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Patient Rights

This page contains important instructions related to patient data and forms for submitting a data access request. 

REQUESTS FOR PATIENT DOCUMENTS

You can order your Diacor patient documents yourself from eDiacor or by filling in the patient documents request form and returning it to us with your personal signature either in person to one of Diacor’s medical centres or by post to the following address:

Diacor terveyspalvelut Oy
Asiakaspalvelukeskus
Hiomotie 8
FI-00380 Helsinki, Finland

Patient documents ordered from eDiacor will be sent in electronic format to your personal eLääkäriasema account. Materials ordered with a paper form will be sent by post. The delivery time for patient documents is between two and three weeks. 
If you are referred to a medical care unit outside Diacor for further treatment and your attending physician needs your patient data held by Diacor (laboratory examination results, medical certificates or epicrises), the request for documents is usually filled in during your appointment with the said physician. 
N.B. Patient document requests concerning Diacor Turku (formerly Eloni) should be sent direct to that centre. The address for Eloni patient document requests is asiakaspalvelu@eloni.fi.


REQUEST TO ACCESS PATIENT DATA

According to the Personal Data Act, you have the right to verify the correctness of the data stored in healthcare data files (section 26 of the Personal Data Act.) If you want to know what information about you has been stored in the patient documents maintained by Diacor or by a self-employed medical professional within Diacor, you can submit a request to access your patient data on eDiacor. We will respond to access requests submitted through eDiacor by submitting the patient data in electronic format in your eDiacor account.

If you do not wish to submit an online access request through eDiacor, you can also use the patient document request form to submit your request. Send the access request form below to us with your personal signature (section 28 of the Personal Data Act), either in person to one of Diacor’s medical centres or by post to the following address:

Diacor terveyspalvelut Oy
Asiakaspalvelukeskus
Hiomotie 8
FI-00380 Helsinki, Finland

According to the Personal Data Act, the access right may only be denied if disclosing the information would cause serious danger to the patient’s health or treatment or to the rights of someone else. If Diacor refuses your access right, it will issue a written certificate as referred to in section 28 of the Personal Data Act. The certificate will contain the reasons for the refusal and instructions on how to appeal the decision. In case of underage persons, the access right may be exercised by their parent/guardian or other legal representative. If an underage person is capable of making decisions related to his/her treatment and asks his/her patient data not to be disclosed to a parent/guardian or other legal representative, the latter will not have the right to access the patient documents. The capability of an underage person to make decisions related to his/her treatment shall be assessed by a healthcare professional.
You can exercise your right to access the register data once a year without charge. If you exercise your access right more often, we will charge for the processing costs incurred. 
The delivery time for patient documents is between two and three weeks, including cases when the access right is being exercised.  


RECTIFICATION OF INFORMATION CONTAINED IN PATIENT DOCUMENTS

If you wish to request a rectification of your patient data, please use the rectification request form. According to section 29 of the Personal Data Act, the data controller shall, at the request of the data subject, erase or supplement personal data contained in the patient register, if it is erroneous, unnecessary, incomplete or obsolete as regards the purpose of the data processing. If the data controller refuses the patient’s request for the rectification of an error, a written certificate to this effect shall be issued. The certificate shall also mention the reasons for the refusal and include instructions on how to appeal the decision.


REQUEST TO ACCESS LOG DATA

You have the right to request a report of the log data of your patient file, if you want to exercise your access right or if you suspect misconduct. We will provide you with a report on who has accessed your patient information and why. You must not use the log data for any other purpose or disclose it further (section 18 of the Act on the Electronic Processing of Client Data in Social and Health Care 159/2007). Provisions on the customer’s right to access the information in the customer register and on exercising that right are included in the Personal Data Act.
With respect to log data, we will provide the data from the requested period once without charge. If the log data from the same period is requested again, we will charge for the processing costs incurred. If we refuse your access request, we will issue a written certificate that contains the reasons for the decision and instructions on how to appeal the decision.